StepInside Properties provide high quality property management services in Canberra.
Whether you’re wanting to rent out your home, have your investment managed or are defence personnel moving away for a posting, StepInside Properties ensures all properties are treated with the same high level of care as they would if it was their own property.
Online Owner Portal
- Current financial status of all your properties
- All historical statements and copies of attached bills
- All general scanned documents attached to your property
- Details for the property and tenancy
- Inspection Summaries and Detailed Reports Provided on the day the inspection conducted
Our Owner Guarantee
- Communication, the way you want it – phone, email, even sms!
- A genuine team who have been Owners and Tenants and understand your needs
- Personal and tailored property management service.
- No Hidden Fees
This Includes but not limited to:
- Advertisement writing
- Arranging repairs and maintenance
- Conducting open homes and private viewings
- Collecting and lodging of bonds
- Extensively marketing your property in the area
- In-house photography
- Condition Reports
- Routine Property Inspections
- Screening of Applicants
All our rental properties are listed on our website, allhomes, realestate.com.au, domain, rent.com.au as well as listed on our social media platforms. These sites allow us to meet our target audience faster. All our advertisements are presented with accurate information, and current photos. We also offer in-house photography to minimise costs for you.
Exhibitions & Feedback
Our property management team hold exhibitions frequently, sometimes up to 3 times a week to ensure we are getting the best range of people through. We work endless to try to find you a suitable tenant, this includes private viewings and convenient times for those interested. If your property is currently listed available for rent, you will receive weekly updates on enquiries, exhibition and rental figures for the area.
Applications and Agreements
Tenants need to go through an application process, this includes us checking with their previous agencies/landlords as well as their employers and sometimes friends/family that they are reliable, clean and can pay rent. Once Applications are finalised, they’re then passed onto you for your final decision. Once tenants are approved, it is required they sign a tenancy agreement as well as pay bond within a certain period after being offered. This gives you the security they are not going to accept elsewhere, potentially leaving you with a vacant property. These policies are written into our application form, so they are not a surprise for those applying.
Legislation permits routine inspections once in the first month and bi-annual inspections after. If a tenant does not meet the requirement for their inspection, you will be notified as well as the tenants will be issued for a re-inspection.
You will always be contacted prior to any maintenance being conducted within the property. We make it known to the tenants they need to report any issue when it arises, waiting until routine inspections to identify these problems can sometimes become costly for you. StepInside Properties are continually making sure their tradesmen are providing quality services at a reasonable price. We make sure we only use tradesman we would be happy with in our own homes.
Payments & Arrears
At the end of each month, StepInside Properties will pay all bills/levies/rates possible out of the rent collected from the tenants. All remaining rent will then be dispersed into your nominated bank account followed by a monthly statement sent to your nominated email address. Sometimes bills decide to come in all at once, which we understand can be a stress on you and your mortgage. In this instance, StepInside Properties will contact you about spreading these out.
At Our property managers monitor the arrears daily and follow a strict zero tolerance policy. We follow all ACT legislation on this and an arrears notice will be issued. Failure to abide by this compromises their agreement.